Due to the nature of our medical products, items purchased that are new and in their original packaging may be returned or exchanged for up to 30 days following the original purchase date.
Due to federal health regulations, worn product must be laundered prior to returning for qualifying items, not all products will be accepted if worn. Products that have been worn and/or damaged due to consumer negligence may not be returned. All Clearance Items are Final Sale.
Products that have been tried on are eligible for store credit/exchange only and must be returned within the first 30 days of purchase to qualify. Returns received after 15 days from original purchase date will be refunded as store credit not as a refund to original form of payment.
How to return? If your order qualifies for return or exchange, please contact us via email or phone from original email receipt. Qualifying orders returned without prior authorization will be subject to a 25% restocking fee and shipping charges and will only be refunded as store credit. Please allow 2-3 weeks for processing.
Orders returns without a return authorization will not be refunded. Worn items will not be accepted for any type of return.
Sigvaris Cancellation & returns
- You may cancel your order by giving us notice up to the date of despatch, excepting special orders, which cannot be cancelled. Notice may be given by telephone, mail, fax or email. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
- All returns for whatever reason, must be accompanied by a returns number obtainable from our Customer Services Department. You must return the goods to us at your cost unless agreed otherwise.
- Where the goods are being returned because they are faulty or incorrect goods, we will meet the cost of return by supplying a ‘goods return label’.
- Returns of faulty goods will not be replaced, nor payment refunded or credited unless they have been washed and are clean for inspection, without exception.
- Unwanted goods will be accepted for review and refund or credit up to 6 months from the purchase date. Goods must be unworn and in a re-saleable condition. Goods returned after 3 months will be subject to a 15% re-stocking fee.
- All returns (other than faulty goods) must be accompanied by the original purchase order number or ‘SIG’ number (which can be found on the original despatch note).
- Refunds will be made at the rate the item was originally invoiced, and in the case of products with a ‘use by’ date, must have at least 6 months available for wear before expiry of the ‘use by’ date.
- No credits will be issued for unwanted goods in the case of the customer’s account being in arrears.
Download returns policy PDF
Juzo Cancellation & returns
JUZO BRAND ITEMS WHICH ARE MADE TO ORDER DYED ITEMS WHICH INCLUDE THE COLORS WHITE , PINK , NAVY, CINNAMON, CHOCALATE, AGATE, AMETHYST, MOONSTONE , TOPAZ ARE ALL FINAL SALE.
25% order processing charges will be deducted from refund. A $6.95 shipping charge(USA), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shipping. A $9.95 shipping charge will be applied to exchanges of 3 items or more. Prices on exchanges will be based on website price at the time the exchange was requested. This policy is subject to change without prior notice. Juzo products can only be returned within 30 days of receipt for an exchange or store credit if NOT worn. The following brands only qualify for an exchange if not worn: Sigvaris and Juzo. Sport socks can only be exchanged. We will only accept Juzo items back for return if they are unopened due to company policy. Exceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, farrow medical wraps, and products dyed to order which include the colors Pink & White Juzo brand. Store credits will be issued as a gift card sent to your email on the order. For orders that are returned back due to insufficient address, if a customer needs their items re-shipped, they will be charged $6.95 re-shipment charge or $9.95 for 3 items or more and if the customer wishes to cancel, they are subject to a 25% restocking fee. After an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a call. We are not responsible for incorrect orders placed by customers over the phone or website.
- Due to the nature of our medical products, items purchased that are new and in their original packaging may be returned or exchanged for up to 30 days following the original purchase date.
- Products that have been tried on are eligible for store credit/exchange only and must be returned within the first 30 days of purchase to qualify. Returns received after 15 days from original purchase date will be refunded as store credit not as a refund to original form of payment.
- How to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) number. Qualifying orders returned without prior authorization will be subject to a 25% restocking fee and shipping charges and will only be refunded as store credit. Note your RMA# on the outside and inside of your package and return it to the address provided to you. Please allow 2-3 weeks for processing.
- Orders returns without a return authorization will not be refunded. Worn items will not be accepted for any type of return.